TERMS OF SERVICE | VELION HAIR

Last updated: 9 August 2026

Velion Hair is a brand operated by Layered Lines 3D, a business registered in the Netherlands. References in these Terms of Service to “Velion Hair”, “Seller”, “we”, “our” or “us” therefore refer to Layered Lines 3D operating under the Velion Hair brand.

• Legal business name: Layered Lines 3D
• Brand name: Velion Hair
• Chamber of Commerce (KvK): 95447024
• VAT number: NL005154011B53
• Contact: info@velionhair.com
• Website: velionhair.com

These Terms govern use of our website and the purchase of products or services from us. Nothing in these Terms limits any mandatory rights that you have under applicable consumer law.

TABLE OF CONTENTS

1. Scope and definitions
2. Use of the website
3. Product information
4. Orders and conclusion of the contract
5. Prices, taxes and payment
6. Shipping and delivery
7. Right of withdrawal and returns
8. Reservation of ownership
9. Conformity and statutory warranty
10. Responsible use and safety
11. Liability
12. Gift cards and promotional codes
13. Business customers, bulk orders and custom orders
14. Intellectual property
15. Complaints and alternative dispute resolution
16. Applicable law and jurisdiction
17. Final provisions
18. Model withdrawal form

1. SCOPE AND DEFINITIONS

1.1 These Terms apply when you access or use our website, place an order with us, or purchase products or services offered under the Velion Hair brand.

1.2 A Consumer is a natural person acting mainly for purposes outside their trade, business, craft or profession. A Business customer is a natural or legal person acting in the course of a trade, business, craft or profession.

1.3 Product-specific conditions, a quotation or a separate written agreement may supplement these Terms. If there is a conflict, the specifically agreed condition prevails only to the extent of that conflict.

1.4 A Business customer’s own purchasing or general terms do not apply unless we expressly accept them in writing.

2. USE OF THE WEBSITE

2.1 You may use our website only for lawful purposes. You must not attempt to interfere with the website, gain unauthorised access to it, introduce malicious code, scrape it in a way that disrupts its operation, or use it to infringe the rights of another person.

2.2 To place an order, you must have the legal capacity to enter into a contract. If you are below the age of legal majority where you live, you may order only with the permission and supervision of a parent or legal guardian.

2.3 You are responsible for ensuring that the information you provide to us is accurate and current. If you create an account, you are also responsible for keeping your login details confidential.

2.4 We may update, suspend or withdraw parts of the website when reasonably necessary. This does not affect contracts already concluded or your mandatory statutory rights.

2.5 We take reasonable care to keep website information accurate. If an obvious pricing, stock or technical error occurs, we may correct it and, where necessary, cancel an affected order. If we cancel an order after payment, we will refund the amount paid.

3. PRODUCT INFORMATION

3.1 The main characteristics, included components, available variants and price of each product are described on the relevant product page at the time of ordering. Hair colour, lightener, developer and other consumable products are not included unless the product page expressly says otherwise.

3.2 Product photographs and videos are intended to represent the product as accurately as reasonably possible. Colours may appear slightly different because of screen settings, lighting and production batches.

3.3 Where a product is described as 3D-printed or manufactured in small batches, minor layer lines, seams, colour differences or texture variations inherent to that manufacturing method may occur. These are not defects if they do not materially impair the product’s function, safety or conformity with its description.

3.4 Product availability is subject to change. We may limit quantities where reasonably necessary, including for test batches, limited releases, fraud prevention or fair distribution of stock.

3.5 General information on our website is provided to explain our products. It is not a substitute for the instructions and safety warnings supplied with the product or with any hair colour, lightener, developer or other cosmetic product used in combination with it.

4. ORDERS AND CONCLUSION OF THE CONTRACT

4.1 Displaying a product in our online shop is an invitation to place an order and does not by itself constitute a binding offer by us.

4.2 You place an order by adding products to your cart, completing the checkout process and selecting the button that confirms the order and payment obligation. You can review and correct your order information before submitting it.

4.3 Your order is an offer to purchase. A contract is concluded when we send you an order confirmation accepting the order or, if earlier, when we dispatch the order. A payment receipt issued by a payment provider alone does not constitute acceptance by us.

4.4 We may decline or cancel an order for a legitimate reason, including lack of stock, an obvious pricing or product-information error, suspected fraud, payment failure, legal restrictions or an inability to deliver to the stated address. If payment has already been received, we will refund it without undue delay.

4.5 After the contract is concluded, we will provide the relevant order information by email in a format that can be stored. If you have an account, past order information may also be available through that account.

4.6 Order processing and customer communication take place primarily by email. You are responsible for providing a working email address and checking that our messages are not blocked by your spam filter.

4.7 The contract language is English unless we expressly agree otherwise.

5. PRICES, TAXES AND PAYMENT

5.1 The price and currency applicable to an order are those displayed at checkout before the order is submitted. Applicable VAT and shipping charges will be shown before payment, unless they are already included in the displayed price.

5.2 For deliveries outside the European Union, customs duties, import VAT, carrier handling fees or similar charges may apply unless we expressly state that they are included. The recipient is responsible for charges that are not included in the amount paid to us.

5.3 For deliveries to the United States, applicable import duties are included in the price charged by us. This does not cover charges caused by inaccurate information supplied by the customer, refused delivery or a change requested after dispatch.

5.4 You may pay using the payment methods shown at checkout. Payment is generally due immediately unless a different payment term is expressly stated.

5.5 Payments may be processed by third-party payment providers. Their own service terms may apply to the payment transaction. Information about the processing of personal data is provided in our Privacy Policy.

5.6 If a payment is reversed, refused or cancelled without valid legal grounds after we have fulfilled the order, we may recover the outstanding amount and reasonable costs permitted by law.

6. SHIPPING AND DELIVERY

6.1 We deliver to the address provided during checkout. You must check the address carefully and contact us as soon as possible if a correction is needed. We cannot guarantee that an address can be changed after dispatch.

6.2 Available shipping methods, shipping costs and estimated delivery times are shown on our website or at checkout. Delivery estimates are not guaranteed deadlines unless we expressly agree otherwise.

6.3 If no other delivery period has been agreed, we will deliver within the period required by applicable law. If delivery is materially delayed, any statutory rights to set an additional deadline, cancel the contract or claim a refund remain unaffected.

6.4 For Consumers, the risk of loss or damage passes when the Consumer, or a third party designated by the Consumer other than the carrier, takes physical possession of the goods. Different rules may apply if the Consumer independently appoints a carrier not offered by us.

6.5 If a parcel is returned because the delivery information was incorrect, delivery was refused, or the parcel was not collected despite reasonable delivery attempts, we may charge the reasonable cost of a new delivery. If the order is refunded instead, we may deduct costs to the extent permitted by law. This does not apply where the failed delivery was caused by us or by circumstances for which the customer is not responsible.

6.6 Please tell us about visible transport damage as soon as reasonably possible and retain the packaging if it may be needed for the carrier’s investigation. Failure to report transport damage immediately does not remove a Consumer’s statutory rights.

6.7 We are not responsible for a delay caused by an event outside our reasonable control, but we will take reasonable steps to limit the effect of the delay and will respect any cancellation or refund rights that apply by law.

7. RIGHT OF WITHDRAWAL AND RETURNS

7.1 Consumers in the European Union, European Economic Area and United Kingdom generally have the right to withdraw from an online purchase of goods within 14 days without giving a reason. Consumers elsewhere retain any mandatory cancellation or return rights provided by the law applicable to them. Any additional voluntary return right is described in our Refund Policy.

7.2 The withdrawal period expires 14 days after the day on which the Consumer, or a third party designated by the Consumer other than the carrier, takes physical possession of the goods. If one order is delivered in several separate shipments, the period starts when the last item is received.

7.3 To exercise the right of withdrawal, the Consumer must inform us before the deadline by an unequivocal statement, for example by using the cancellation function provided on our website or by emailing info@velionhair.com. The model form in Section 18 may be used but is not mandatory.

7.4 After notifying us, the Consumer must return the goods without undue delay and no later than 14 days after the notification. We will provide the applicable return instructions and return address.

7.5 The Consumer bears the direct cost of returning goods under the right of withdrawal unless we have agreed to pay that cost or applicable law requires otherwise.

7.6 We will reimburse payments received for the returned goods, including the cost of the least expensive standard delivery method offered for the original order, without undue delay and no later than 14 days after receiving the withdrawal notice. We may withhold reimbursement until we have received the goods back or the Consumer has provided evidence of return, whichever occurs first.

7.7 We will use the same payment method used for the original transaction unless another method is expressly agreed. The Consumer will not be charged a fee for the reimbursement.

7.8 The Consumer may inspect the goods only as they reasonably could in a physical shop. The Consumer is responsible for any diminished value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods. Loading the product with hair colour, lightener, developer or another substance, or using it on hair, will generally go beyond such inspection and may result in a lawful deduction if the product has lost value.

7.9 The statutory right of withdrawal does not apply where a legal exception applies, including goods made to the Consumer’s specifications or clearly personalised goods. A standard product variant selected from the options offered on the product page is not treated as personalised merely because that variant was selected.

7.10 If a product is defective, damaged on arrival or not the product ordered, this is not treated as an ordinary change-of-mind return. Please contact us so that we can provide an appropriate remedy and, where required, cover reasonable return costs.

7.11 Our separate Refund Policy may provide practical return instructions or additional voluntary rights. It cannot reduce any mandatory statutory rights.

8. RESERVATION OF OWNERSHIP

We retain ownership of delivered goods until the purchase price has been paid in full. For Consumers, the transfer of risk is governed separately by Section 6.4.

9. CONFORMITY AND STATUTORY WARRANTY

9.1 We are legally required to supply goods that conform to the contract. The goods must match their description, possess the qualities and functionality that a customer may reasonably expect, and be suitable for their normal or expressly agreed purpose.

9.2 Consumers are entitled to the remedies provided by applicable law if goods do not conform. Depending on the circumstances, these may include repair, replacement, a proportionate price reduction or termination of the contract and a refund.

9.3 Dutch statutory conformity rights do not have one fixed warranty period; the period for which a product should remain fit for use depends on what a customer may reasonably expect from that product. Consumers living elsewhere also retain any stronger mandatory protection that applies in their country of habitual residence.

9.4 To report a problem, contact info@velionhair.com and include the order number, a clear description of the issue and, where reasonably possible, photographs or video. We may ask to inspect or receive the product before confirming the appropriate remedy.

9.5 Statutory remedies do not apply to the extent that a problem was caused by normal wear and tear, accidental damage, use contrary to the supplied instructions, use with an unsuitable substance, incorrect cleaning or storage, unauthorised modification, or another cause arising after delivery for which we are not responsible.

9.6 Any commercial warranty offered by us or a manufacturer is additional to, and does not replace or restrict, a Consumer’s statutory rights.

10. RESPONSIBLE USE AND SAFETY

10.1 The Velion Hair Highlight Gun is an application tool. It does not itself determine whether a hair colour, lightener, developer or other cosmetic formulation is suitable or safe for a particular person, hair type or technique.

10.2 The user must read and follow all instructions and warnings supplied with the Highlight Gun and with every product used in it. This includes the cosmetic manufacturer’s requirements concerning mixing ratios, compatibility, allergy or strand testing, protective equipment, ventilation, processing time and contact with skin or eyes.

10.3 Use only substances and methods that are compatible with the product and its instructions. Do not use a damaged or improperly assembled product. Stop using the product if it becomes damaged, leaks unexpectedly or no longer operates as intended.

10.4 Keep the product and any chemical or cosmetic substances used with it away from children. Professional users remain responsible for following the rules and standards applicable to their work. At-home users should obtain professional assistance when they are unsure about a product or technique.

10.5 Results can vary depending on the formulation, consistency, hair, technique and user. Product demonstrations and examples do not guarantee an identical result in every case.

10.6 This Section does not exclude or limit our responsibility for a defective or unsafe product or any other liability that cannot lawfully be excluded.

11. LIABILITY

11.1 Nothing in these Terms excludes or limits liability where doing so would be unlawful. This includes liability for intent or gross negligence, death or personal injury caused by negligence, defective products under mandatory product-liability law, fraud, and the breach of mandatory consumer rights.

11.2 Subject to Section 11.1, we are responsible for loss or damage that is a reasonably foreseeable result of our breach of the contract. We are not responsible for loss or damage that was not reasonably foreseeable when the contract was concluded.

11.3 If you are a Consumer, we supply products for private and professional use as described on the product page, but we are not liable for business losses such as loss of profit, revenue, contracts, goodwill or business opportunity arising from a Consumer purchase, to the extent permitted by law.

11.4 We are not responsible for damage caused by use contrary to the supplied instructions, an unsuitable or incorrectly prepared substance, failure to follow the cosmetic manufacturer’s warnings, an unauthorised modification, or continued use after the product has visibly become damaged. This does not apply where the damage was also caused by a defect for which we are legally responsible.

11.5 Our website may contain links to third-party websites. We are not responsible for their content, availability or practices. This does not affect our responsibility for third parties that we use to perform our own contractual obligations.

11.6 The additional liability limitations for Business customers are set out in Section 13.

12. GIFT CARDS AND PROMOTIONAL CODES

12.1 If we offer gift cards, they may be redeemed for eligible purchases through the sales channel stated on the gift card. They cannot be exchanged for cash except where required by law, do not accrue interest and will remain valid for at least the minimum period required by applicable law. Under Dutch law, a consumer gift card will not have a validity period shorter than two years from the date of issue.

12.2 Promotional or discount codes are subject to the conditions communicated with the promotion, including any validity period, eligible products, minimum spend and usage limit. Unless stated otherwise, one promotional code may be used per order. Codes have no cash value and may not be resold or used fraudulently.

12.3 If goods purchased with a discount are returned, the refund is based on the amount actually paid for the returned goods. A promotional code is not automatically reissued unless the promotion states otherwise or mandatory law requires it.

12.4 Refunds for purchases paid with a gift card may be returned to the gift card or issued as replacement store credit, except where mandatory law requires another method.

13. BUSINESS CUSTOMERS, BULK ORDERS AND CUSTOM ORDERS

13.1 The provisions in this Section apply only to Business customers and supplement or modify the other provisions of these Terms.

13.2 Business customers do not have the statutory Consumer right of withdrawal described in Section 7.

13.3 Wholesale orders, distributor arrangements, large salon orders, custom-branded products, custom colours and other made-to-order projects may be governed by a separate quotation or written agreement. The agreed scope, price, payment schedule, production time, cancellation rights and any non-refundable design, setup or production costs will be stated there.

13.4 VAT treatment is determined by applicable tax law. A Business customer requesting an intra-EU or export VAT treatment must provide complete and valid evidence, including a valid VAT identification number where required. If the legal requirements are not met, we may charge the applicable VAT.

13.5 A Business customer must inspect goods promptly after delivery and notify us of a visible shortage, error or defect within a reasonable period. Hidden defects must be reported promptly after discovery. This does not apply where we knew of and concealed the defect.

13.6 Unless otherwise agreed in writing, any contractual warranty offered specifically to a Business customer is limited to one year from delivery. This does not limit liability that cannot lawfully be excluded.

13.7 To the fullest extent permitted by law, we are not liable to a Business customer for indirect or consequential loss, loss of profit, loss of revenue, loss of production, loss of contracts, loss of goodwill or loss of anticipated savings.

13.8 To the fullest extent permitted by law and subject to Section 11.1, our total aggregate liability to a Business customer arising from an order is limited to the net amount paid or payable for the order giving rise to the claim.

13.9 If a Business customer does not pay an undisputed invoice when due, we may charge statutory commercial interest and reasonable collection costs permitted by law.

14. INTELLECTUAL PROPERTY

14.1 All intellectual property rights in the Velion Hair name and branding, the Highlight Gun and other product designs, drawings, CAD files, prototypes, mechanisms, packaging, instructions, photographs, videos, website design and written content belong to Layered Lines 3D or its licensors, unless expressly stated otherwise.

14.2 Purchasing a product transfers ownership of that physical item only. It does not transfer any intellectual property right, design file, manufacturing right, licence to reproduce the product or right to use the Velion Hair branding.

14.3 Except where mandatory law expressly permits otherwise, you may not reproduce, manufacture, commercially copy, create moulds from, 3D-scan for the purpose of copying, reverse engineer for the purpose of manufacturing copies, distribute design files for, or create unauthorised derivative versions of our products. You may not remove or misuse branding, or suggest an affiliation with or endorsement by Velion Hair without written permission.

14.4 You may use a purchased product for its intended personal or professional purpose and may exercise any resale or other rights that mandatory law grants you.

14.5 Website content may be viewed and stored for personal, non-commercial use connected with shopping from or using our products. Any other reproduction, republication or commercial use requires our prior written permission unless permitted by law.

15. COMPLAINTS AND ALTERNATIVE DISPUTE RESOLUTION

15.1 If you have a complaint, please contact info@velionhair.com and include your order number and a clear description of the issue. We will try to investigate and resolve the complaint within a reasonable period.

15.2 Consumers may have access to a recognised consumer alternative dispute resolution body in their country. Information about recognised bodies in the European Union is available through the European Commission’s Consumer Redress in the EU website.

15.3 Participation in a particular alternative dispute resolution procedure depends on the applicable legal requirements and whether we are affiliated with, or have agreed to use, the relevant body. Nothing in this Section prevents either party from exercising a right to bring proceedings before a competent court.

16. APPLICABLE LAW AND JURISDICTION

16.1 Dutch law applies to these Terms and to contracts concluded with us, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG).

16.2 If you are a Consumer, this choice of law does not deprive you of the protection of mandatory provisions of the law of the country in which you habitually reside.

16.3 For Consumers, the courts determined by mandatory jurisdiction rules are competent. Nothing in these Terms requires a Consumer to bring a claim only in the Netherlands where applicable law allows the claim to be brought elsewhere.

16.4 For Business customers, disputes will be submitted exclusively to the competent court for the place where Layered Lines 3D is established in the Netherlands, unless mandatory law requires otherwise.

17. FINAL PROVISIONS

17.1 If any provision of these Terms is invalid or unenforceable, the remaining provisions remain in effect. The invalid provision will be applied or replaced only to the extent permitted by law and in a way that most closely reflects its lawful purpose.

17.2 A failure or delay by us in enforcing a provision does not waive our right to enforce it later.

17.3 We may update these Terms from time to time. The version in force when an order is concluded applies to that order. A later change does not retroactively alter an existing contract unless required by law or expressly agreed with the customer.

17.4 Questions about these Terms may be sent to info@velionhair.com.

18. MODEL WITHDRAWAL FORM

Complete and return this form only if you wish to withdraw from the contract. You may also send the same information in your own words.

To: Layered Lines 3D, operating under the Velion Hair brand
Email: info@velionhair.com

I/We hereby give notice that I/We withdraw from my/our contract of sale for the following goods:

Product(s):
Order number:
Ordered on / received on:
Name of Consumer(s):
Address of Consumer(s):
Signature of Consumer(s) (only if this form is submitted on paper):
Date:

Delete as appropriate.

Layered Lines 3D — operating under the Velion Hair brand
Chamber of Commerce (KvK): 95447024
VAT number: NL005154011B53
info@velionhair.com
velionhair.com